In a bid to boost transparency and citizen engagement, the Lagos State Traffic Management Authority (LASTMA) has reported strong uptake of its newly launched toll-free hotline.
According to data from the agency’s Digital Center, which manages the 3367 toll-free line, LASTMA received a total of 2,843 calls and engagements between June 28 and July 29, 2026.
Breakdown of Calls:
1,047 enquiry calls
709 commendation calls
468 successfully resolved cases
400 reports of accidents and vehicle breakdowns
163 formal complaints
11 information requests
45 unsuccessful calls (due to abandoned calls, network issues, or technical problems)
The General Manager of LASTMA, Olalekan Bakare-Oki, described the figures as a clear sign of growing public confidence in the agency.
“This volume of calls is a profound affirmation of our commitment to operational excellence, institutional integrity, administrative transparency, and quality service delivery,” he said.
Bakare-Oki added that the response shows LASTMA is increasingly viewed as a responsive institution dedicated to road safety and traffic management in Lagos.
Physical Complaint Centre Launched
Beyond the call centre, LASTMA has established a Physical Complaint Centre at its headquarters in Oshodi. This facility allows residents who prefer face-to-face interaction to lodge complaints, make enquiries, or report issues directly.
The GM emphasized that every complaint — whether received via the toll-free line or the physical centre — is treated seriously and investigated thoroughly in line with due process and natural justice.
He reiterated LASTMA’s zero-tolerance policy on corruption, extortion, and unprofessional conduct, assuring the public that any officer found guilty after proper investigation will be sanctioned according to public service rules and the agency’s disciplinary framework.
Bakare-Oki noted that both channels form key parts of LASTMA’s institutional reform agenda aimed at building transparency and public trust.
He appealed to motorists, commuters, transport operators, corporate organisations, and civil society groups to use the platforms responsibly, stressing that active public participation is essential for safer roads and a more efficient transport system in Lagos.
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