A second Nigerian woman has gone public with an emotional appeal with an allegation that Access Bank emptied her account of all savings and has refused to refund the money, leaving her stranded at a bank branch with her young children.
In a video shared on X (formerly Twitter) on Thursday morning, the woman, dressed in an orange top and visibly distraught, spoke directly to the camera inside what appears to be an Access Bank banking hall.
She said: “Nigerians, please come to my rescue. Access Bank has kp@!d me. All my savings have been cleared, all the money in my account. I’ve been inside the bank with my kids since morning. Access Bank has defrauded me, and they have refused to pay me back my money. They want me to kp@!”
The footage shows her becoming increasingly emotional as she recounts the ordeal, with a young child in a blue shirt visible at points in the video. Other customers and bank staff can be seen in the background of the modern banking hall featuring counters, queue barriers, and tiled floors.
The post quickly gained traction, amassing thousands of views and hundreds of engagements within hours, with many users expressing sympathy and sharing similar frustrations with Nigerian banks.
As of Thursday morning, Access Bank had not issued a public statement specifically addressing this video or the woman’s claims.
The bank has previously emphasised that the security of customer funds remains a top priority and typically investigates such complaints through its internal processes, sometimes advising customers to file police reports in cases of suspected unauthorised access or SIM-related issues.
This incident occurs against a backdrop of recurring public complaints about unexplained withdrawals or missing funds from Nigerian bank accounts.
In late August 2026, a separate viral video featured another woman alleging that approximately ₦3 million in savings had disappeared from her Access Bank account after she returned from living abroad; she claimed repeated small withdrawals had depleted the balance and that the matter was under investigation.
Some reports later indicated partial resolution or refunds followed public attention in similar cases. Broader concerns about SIM swap fraud, inactive account vulnerabilities, and cyber-related unauthorised transfers have also been raised by customers and consumer advocacy groups in recent months.
Yet another woman cried out in the same manner about the bank allegedly emptying her account:
Banking experts and regulators, including the Central Bank of Nigeria, have repeatedly advised customers to monitor accounts closely, enable transaction alerts, secure linked mobile numbers, and report discrepancies immediately.
Customers facing such issues are encouraged to escalate through formal complaint channels, the bank’s customer service, and, if necessary, the Consumer Protection Department of the CBN or law enforcement.
The woman’s identity and the exact branch location have not been publicly confirmed, nor has the amount of money allegedly missing. The video continues to circulate widely, prompting calls for the bank to respond promptly and for stronger consumer protections in Nigeria’s banking sector. Further updates are expected as the story develops.
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